Maximise Your Software Investment
Our Premium Service agreements are designed to give regular access to our Application Consultants.
A program of regular training and support, matching your unique requirements, will ensure that your users are kept up-to-date with the latest features and techniques:
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Live Web Support
 No need for time consuming and confusing telephone calls to describe a problem! Utilising state-of–the-art desktop to desktop web conferencing, highlight queries directly to us, live, with advanced screen sharing. Our engineers will then assist you, either by demonstrating the solution to you, including driving your models directly in front of you, while you are still sat at your desk! |
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Online Training
We take the concept of online tutorials one step further by having a live expert demonstrating and narrating real-time. Whilst eliminating the costs and timescales associated with off-site training, this approach allows us to simulate a live classroom, including the ability to instantly respond to questions. We are then able to demonstrate the point or even view your working progress in an ‘over the shoulder’ type scenario. |
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Technical Reviews
 A highly productive session with one of our experts. This pre-planned technical user-group session is designed to provide the opportunity to discuss the use of our software packages. This also identifies areas where users may need to brush up on their knowledge of the software’s functional capabilities. Our representative will also be able to discuss the technical support activities of your users since the last technical review session. |
Tailored User Training
These courses are designed to keep users abreast of new functionality and techniques when utilising the software in their day-to-day design activities. Many new and innovative features are designed to improve user productivity, through feature enhancements or improved workflow.
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Workflow Productivity Review
We look at how the software is being applied to your design process by each of your users. We will highlight areas where we feel additional benefits can be gained by improved productivity or advanced software use. Following a detailed report, we will compile a bespoke training course, often using your own material, and always aimed at improving the skills of your users.
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Dedicated Project Manager
A dedicated Project Manager will coordinate the various activities that our highest level of pro-active support offers throughout the year, including the scheduling of on-site technical meetings and training. | If you would like further information on our Premium Services please contact us on 0333 700 4321.
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