At Cutting Edge we understand that it is your goal to design great products - not necessarily to become an expert in the software tools you design with, so we make it easy for you to stay in touch and stay up-to-date:
We pride ourselves in the quality of our front-line technical support. The vast majority of enquires are dealt with directly over the telephone. Should the support team need extra assistance then the Siemens PLM Software help-desk is also at hand.
We record all client support queries into our Call Logging System CESIL (Cutting Edge Support Incident Log). This system facilitates call handling and reporting and serves as an escalation procedure should the need arise. Where queries are helped with example data then a dedicated email address is available.
From time to time, clients request the staff at Cutting Edge to visit their site for a more in-depth look or explanation of problems or queries. This facility is included in our maintenance contracts as a free of charge visit whenever justified and within reason.